All orders come from our wholesale warehouse. We are not a retailer, you are dealing directly with the factory warehouse, this why we have the BEST prices on the Internet. As a result your order will leave our wholesale warehouse within 48-72 hours (please note our warehouse is closed on the weekends) of placing the order. Between Oct 31 and Jan 31, orders may take up to 120 hours to leave our warehouse due to heavy holiday ordering volume. It is strongly suggested when shopping via the Internet to never delay your ordering to the last second since the shipping companies also may be running behind due to the volume of packages being delivered during holiday seasons. Also note at this time we do not export items outside the USA.
If you need your order shipped urgently, we will expedite your order processing to within 24-48 hours for a $10 express processing fee plus the usual shipping charges.
Notice: At anytime during the year your item may go on back order (this rarely happens as our inventory control system will never let you check out an item on backorder). This status may last for up to 1-3 weeks and then your item is shipped as soon as it comes back into our warehouse.
Any returns, refusals, and or canceled orders are subject to a restocking fee and the shipping is non refundable fee.
Standard shipping via common carrier delivery to your (residence), signature required. Carrier will call to set up a delivery time so please provide a good day phone number. Extraordinary delivery requirements will necessitate additional fees which are the customer’s responsibility. The estimated delivery time is *3-6 WEEKS* from the time the order is confirmed.
Damaged Merchandise
Damaged shipments from handling must be claimed within 24 hours of delivery with the shipping carrier. If any packages/cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the carrier to return/refuse and inspect the damage and file a claim.
We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under Initial satisfaction guarantee or extended warranty. ALL products have a 30 thru 90 day EXCHANGE policy. The item(s) must be in its original packaging. When shipping returns it is required that you send your item(s) via a carrier that provides a tracking number, proof of delivery and insurance for your protection at your own expense. Before returning item you must use our return form and apply it to your original order.
Shipping Methods
For orders weighing less than 150 lbs, we use UPS ground or USPS. Remember UPS will not deliver to a P.O. Box - you must have a physical address.
When you need something quick and don't mind paying a little extra we recommend UPS next day air, UPS 2nd day air or 3 day select.
Large shipments of at least 150 lbs. will normally be shipped via common carrier (Old Dominion, Averitt Express, Watkins, Overnite, Yellow Truck, etc.) and takes 3-6 weeks for shipment. We will need a good daytime phone number.
Your customers only
We sell bulk wholesale only to businesses buying for resale or for premium usage. We also drop ship free for all resell members. Our company GEB Enterprises, LLC or this website name does not appear on anything that will be exposed to your customers, including products, warranties, packing slips and even catalogs. Any correspondence between your customer and our warranty service is under the letterhead of Customer Service or CSC as it appears on the warranty sheet.
SATISFACTION GUARANTEE
Every product comes with our 100% satisfaction guarantee. ALL products have a 30 day EXCHANGE policy. The item(s) must be in its original packaging. When shipping returns it is required that you send your item(s) via a carrier that provides a tracking number, proof of delivery and insurance for your protection at your own expense. Make sure your item(s) is going to our warehouse not our New Jersey office. Before returning item you must contact us.
Please note that if you or your customer item comes damaged during shipping, they may return it for an exchange. There is no refund at the wholesale level, just exchange, plus cost of reshipping. This applies with most products, but with many other products such as our concession equipment there maybe be certain times when a refund could be issued. If you need to ask questions on any of our products please email us at: sales@familyrecroom.com
Many products carry an extended warranty from the manufacture. Check the product's copy block in the catalog for extended warranty information or contact us. Some products come with one year, five year ten year or lifetime warranties.
The best way to get a shipping quote is to add your item to your shopping cart. However the following is a sample of the possible shipping cost. (Please note UPS and Gas Prices seem to always be changing, the following should be used as an example only, not the real shipping rates.)
Bar Products & TIKI BARS
