DTX POLICIES AND PROCEDURES

Ordering:  All orders must be EDI, faxed or emailed at no processing charge.  Website orders are allowed for $5 per order.  If you are interested, please contact us to set-up your online account.

Invoicing/Billing:  Invoices are sent out Monthly on the first of each month.  Terms are net 30.  Any payments must be received within 30 days or your account will be frozen until payment has been received.  Credit Card terms are available at a 2% processing fee.

Shipping Policy: At this time GNP ships to the Continental United States (48 States) via a low flat rate shipping charge.  This price is consistent regardless of where it is shipped within this territory.  For Alaska, Hawaii, and Canada, we utilize UPS “rack rate” shipping charges.  These charges can be easily identified by visiting www.UPS.com and entering in the destination and product dimensions and/or weight.  We will be happy to assist you if you need a rate quote.

Return Policy:  All returns must be made within 7 days of delivery--NO Exceptions. Cancellations or returns of any kind will incur a 20% restocking fee to the buyer. Buyer is responsible for return shipping costs and for sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted.

Warranty Claims within 7 days of receipt of item:  Customers have seven days from the date of receipt to report any problems with their merchandise.  Within the seven day period the dealer must contact DTX international and report the defective items. If necessary, DTX will provide a return shipping label for the defective item. Once the item is returned we will either repair or replace the item.

Warranty Claims after 7 days of receipt of item:  All warranty work after 7 days. Customer is responsible to send the item back to our warehouse for repair using the below RMA form. Once the item is received DTX International will first try to repair the item if we are unable to repair the item a replacement will be sent back to the customer.   Please note the dealer must call DTX International to obtain an RMA number for the return. The RMA will need to be completed in full and sent back with the item.

Item damaged in shipping:  If your customer has received an item that they feel may have been damaged in shipping they will need to contact UPS at 800-Pick-UPS to initiate a damage claim. After your customer has contacted UPS and started the process for a damage claim UPS will then schedule an inspection with the customer and, email the necessary paperwork to DTX.  Once the damaged item has been received by our returns department a new item will then be shipped out. 

If your customer feels the damage does not require that a whole new unit be shipped the dealer should get a list of parts that need to be replaced and contact customer service as we may be able to simple send the needed parts. In this case the customer would not need to contact UPS to initiate a damage claim.

Tax Exempt Certification:  All customers will be charged sales tax for items shipping within the state of Michigan unless we have a Sales Tax Exemption Certificate on file.

DTX Customer Relations Policy:  Under no circumstances are dealer customers to contact DTX directly regarding product returns, warranty issues, and/or general product questions.  We respect your privacy and pricing policies and do not want to provide conflicting information to your customers.